Uksolarexperts.com is a website operated by UK Solar Experts Limited (“Company”, “us”, or “we”) respect your right to privacy. We look after any information which could identify you (“personal information”) carefully. We strictly comply with all UK data protection laws, and we are listed on the public register of data controllers, which is looked after by the Information Commissioner.
This Privacy Notice applies to our customers, users of our products and/or services, and to our prospective customers who have shown an interest in our products and services.
This Privacy Notice tells you who we are, how we collect, share and use your personal information, and how you can exercise your privacy rights. It applies to personal information that we use to provide you with our services or products, and personal information which we collect through our website or when you show an interest in our services. If we change the way we handle your personal information, we’ll update this Privacy Notice and you’ll be able to see the changes.
Please take a moment to read this Privacy Notice so that you understand how we use your personal information.
If you have any questions or concerns about our use of your personal information, then please contact us at email@example.com
You can also write to us at:
UK Solar Experts Limited
The data controller of your personal information is UK Solar Experts Limited, which is registered with the ICO with registration number ZB596596.
We recommend reading this Privacy Notice in full to understand how we use your personal information. Who we are and what we do We’re UK Solar Experts Limited, a company based in the United Kingdom. We supply people and businesses who may be interested in renewables technology such as photovoltaic (“PV”) solar panel systems, battery storage and/or car-charging units with a full in-house service from first inquiry into renewables energy to advice, support & design and quotation to full MCS installation all of our services are in-house.
We collect your personal information when you contact us, when you use our website, when you agree to use one of our services, and as part of our ongoing provision of services. When collecting your personal information, we’ll always make clear to you which information is necessary in connection with a particular service.
We collect different types of personal information depending on our relationship with you and the services we provide to you.
Broadly, these types of personal information include:
Your name, post code, email address, telephone number and a record of any information that we provide to you.
We will never ask you for any financial information.
In order to provide you with the details of an renewable energy inquiry we will ask you for some basic information about your property and residential status.
We may record your marketing preferences and whether you want to hear from us again;
IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information. We also track how your device has interacted with our website by using cookies – see Section “Cookies and other similar tracking technology” for more information.
Content of your communications with us, including emails, letters, webchats and phone calls if appropriate.
Our services do not typically require us to ask for any sensitive personal information from you. You may choose to provide this voluntarily, or we may, in rare circumstances, need to collect it from you. Where we do need to collect this information, we will obtain your consent or let you know our legal grounds for doing so, at the point when we ask you to provide this information.
Sometimes we will collect personal information from third parties. We use this information to provide you with our services and products, and as otherwise necessary to run our business. This can include:
Most commonly, we process your personal information for one of the following reasons:
We need to process your personal information to provide our service to you. For example, to provide you with accurate pricing, to advise you on your request & to contact you with the relevant information, & details to your requirements. Without your personal information, we would be unable to provide you with these details.
Sometimes, we need to process your personal information for a legitimate business interest. For example, to run our business and to provide the best possible service to you.
We must comply with the relevant legal and regulatory bodies, including The Information Commissioner’s Office, The Advertising Standards Authority.
In specific situations, we may ask for your consent before we collect and process your information. When we ask for consent to process your information, we’ll let you know why we want your information, what we will do with it and how you can withdraw consent. Who we share your personal information with. We may disclose your personal information to the following categories of recipients: Our group of companies; to make sure our customers are receiving a consistent service from us and our business operates efficiently; Third-party providers who help us provide our services to you or who process your personal information for the reasons above and based on our instructions. We have measures in place to make sure they keep your personal information protected. Law enforcement bodies, regulators, government agencies, and courts where we believe disclosure is necessary as a matter of law or regulation, to exercise, establish or defend our legal rights, or to protect your vital interests or those of any other person; Potential buyers (and their agents and advisers) in connection with any proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Notice; To any other person with your consent.
We may disclose your personal information to the following categories of recipients:
Our website servers are UK based and we do not routinely transfer personal information outside of the European union or the European Economic Area. However, some aspects of our services may be administered outside these areas
In those circumstances, we may transfer your personal information to organisations who operate outside the EU, including in countries which do not have the same data protection standards as the UK. We have taken appropriate measures to ensure that your personal information will still be protected in accordance with this Privacy Notice. Further details can be provided upon request.
We use technical and organisational measures to protect your personal information. These measures provide a level of security appropriate to the risk of processing your personal information.
We may check your identity when you get in touch with us, and we follow our security procedures and apply suitable technical measures, such as encryption, to protect your information.
We keep your personal information for as long as necessary for the reason we collected it. In most cases, this means we will keep your personal information when you have used our services, and for seven years after. Sometimes we may retain it for longer if we are required to by law.
At the end of this period, your data will be deleted, destroyed or anonymised. We may aggregate anonymised data for statistical analysis and business planning.
Cookies are pieces of information sent to and from web pages. They can be used to identify when you have visited a website and how you interacted with it.
Please be aware that our site may provide links to other websites. We are not responsible for the content, security, or data processing policy of these websites.
You have various privacy rights in relation to your personal information:
We respond to all requests from individuals wishing to exercise their data protection rights in accordance with data protection law. We will try to respond to your request within one month; however, if it is complex or you make several requests, we may extend our time to respond. If we do, we will inform you.
You are able to exercise your rights free of charge, however if you make unfounded, repetitive or excessive requests, we may charge a fee or refuse to carry out your requests.
From time to time, we may update our Privacy Notice in response to legal, technical or business developments. We will take appropriate measures to inform you of any updates, in line with the significance of any changes. If necessary, we will obtain your consent to any material Privacy Notice changes.
You can see when this Privacy Notice was last updated by checking the last updated date, displayed at the top of this page.